Updated: 01/08/22
This website www.ace-fx.com is owned and operated by Ace Fx Limited (referred to as “we” or “our” “us” “ACE-FX”).
Ace Fx Limited is registered in England and Wales under company number 06748933.
Ace Fx Limited registered office is at Unit 8b Canada Place, Canary Wharf, London, E14 5EQ.
This page contains the terms and conditions for use of ACE-FX website (www.ace-fx.com) and services.
Using ACE-FX indicates that you accept these terms and conditions which are legally bound.
These terms must be agreed to each time an order is placed.
ACE-FX has the right to make any amendments to these terms and conditions at any time without prior notice.
All changes made to this document are effective from the date noted at the top of this document, and it is your responsibility to check these terms and conditions regularly in case of any changes made by us.
All purchases and sales made are subject to our full terms & conditions.
Nothing in these conditions affects your statutory rights as a consumer.
Please read this document very carefully before using our services.
Definitions
Services
Buy and Sell foreign currency by home delivery and collection
Our services are only intended for use by people in the United Kingdom.
Our services are not for the use of currency trading, any suspected orders will be cancelled.
Our services are for the exchange of currency only to the owner of the currency, we do not send payments to any beneficiaries. The owner and beneficiary has to be the same.
By using our services you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old.
By agreeing to our terms and conditions, you agree that we may undertake appropriate checks (including electronic checks) to verify your identity.
We may decline your order if we cannot verify your identity or for any other reason at our own discretion.
International Payments
These services are supplied by third parties
Please read and except third parties terms and conditions when using their services.
We have no responsibility for any services, trades or purchases taken on any other third parties stores and websites.
Ordering Currency
To place an order, you should enter your currency requirements into the buy or sell currency order form on the website.
You are responsible for entering correct information and we will not be responsible for any losses that you may suffer as a result of your error.
The details you enter must be of the owner and the beneficiary of the order, that can be checked electronically that they reside at the address given. Otherwise your order maybe cancelled and charges applied.
You may edit your order or correct errors up to the point that you submit your payment details in respect of your order.
You will not be able to request your currency in specific denominations. ACE-FX always endeavour to provide a fair mix of currency notes.
You will be informed of delivery or collection instructions within the order process prior to confirmation of the order. If you do not accept the delivery or collection instructions you need not continue with the order.
After placing an order, you will receive confirmation from us that we have received your order, this will have all the delivery or collection details that is relevant to the order that you have confirmed and agreed. You should print a copy of the confirmations for your records.
Your order constitutes an offer from you to purchase or sell you currency subject to our acceptance. Our confirmation only constitutes acceptance of your order before all our compliance checks and guidelines have been done and we can cancel the order at any time.
All orders are subject to the availability of the requested currency and/or any limits or restrictions imposed by us or by regulation or law from time to time.
Orders may be placed at any time but will be processed during the hours of 9.00am to 5.00pm Monday to Friday excluding bank holidays in England. Any order placed outside working hours will be processed during working hours on the next working day.
Once an order has been placed you will be unable to edit the order, you may contact us to see if it is possible and then confirm in writing of the changes you want to make, any changes are subject to charges.
Price and Payments
The price of any currency will be as quoted on our site, except in cases of obvious error.
The rate of exchange applicable to the currency is displayed on the currency buy or sell order form. Exchange rates are updated regularly on our site in accordance with updates in the wholesale market. Rate updates will be subject to a delay according to our pricing in forced at the time of your order. The rate of exchange applicable to the currency is subject to your acceptance, and if you do not accept the rate of exchange offered to you, you are not required to continue with your order.
Payments for all currency can be made by debit card, cash and by ordo (fast bank transfer), depending on availability on each service, set by ACE-FX.
We accept the following debit cards:
MasterCard Debit, Visa Debit, and Visa Electron.
Credit cards and cheque payments are not accepted.
There is no hidden charges made by ACE-FX for processing the payment payments.
Your debit card issuer may apply a cash advance charge over which we have no control. You are responsible for checking with your debit card issuer as to whether a cash advance charge will be applied. Any cash advance charge should be shown separately on your debit card statement.
Exchange Rates are locked in only when the customer has paid, if the order is not paid for at the time of placing the order the customer will get the best rate at the time the payment is made and completing the transaction.
Due to exchange rate fluctuations, ACE-FX have the right to cancel any orders without warning.
Refunds
Should ACE-FX not be able to verify the account payer to the home address given or any other AML checks undertaken, ACE-FX will issue a refund, some processing charges may be charged.
Should customer change their mind and cancel an order, Ace Fx will issue a refund, some processing charges may be charged.
Refunds aimed to be processed within 24 hours but some Customers must be prepared to wait longer, depending on compliance, but Ace Fx will not take longer than is required and not hold funds for longer than is required.
Bank processing times may take up to 5 working days to credit your bank account. This is out of Ace Fx control and down to your own bank.
On the rare occasion of Royal Mail losing your order, it has been fully insured by Ace Fx on behalf of the customer, the customer may have to wait up to 10 working days before the item is claimed as lost and may have to wait up to 30 days before receiving a full refund.
ACE-FX will not be able to refund the customer until they have received a full refund from the Royal Mail.
On the rare occasion of Royal Mail delay on delivering the customers order and then misses the agreed delivery date and the customer no longer needs the currency, Ace Fx will refund the currency in full, only once the currency is delivered back with Ace fx.
Ace Fx can only refund to the same owner and by the same payment method, for debit card it must be the same debit card used when the order was made.
Discrepancies
Our service includes comprehensive checks to ensure that you receive the correct currency. However, we do not guarantee that our service will be error free and you acknowledge that from time to time errors may be made. All of our services our recorded before being packed and sealed as proof of what we have sent you therefore in an event of a discrepancy we will watch the recordings back to check exactly what was packed and sealed before being sent.
Where you have received incorrect currency as a result of our error:
If your currency is extra we will request that you return any extra currencies back to Ace Fx head office at the cost of Ace Fx, if being returned by post it must be by Royal Mail special delivery with the required insurance and customer must supply Ace fx with the tracking number and receipt.
If your currency is short we will either send you the value missing in the currency or GBP.
If your currency is incorrect currency we will request that you return the currencies back to Ace Fx head office at the cost of Ace Fx, if being returned by post it must be by Royal Mail special delivery with the required insurance and customer must supply Ace fx with the tracking number and receipt. once Ace fx has the currency delivered back, will either refund the order in full or send out the correct currency.
Home Delivery Other
The delivery address must be the owner of the payments registered address and billing address. No other delivery address will be allowed.
Collection Other
The owner of the payment must be the same as the person that comes in store to pay and collect the order.
Anti-Money Laundering
In order to use our service you must comply with all applicable laws and regulations, including those relating to anti-money laundering regulations.
If you fail to do so we reserve the right to prevent you from using our service to order currency.
In order to enable us to comply with our anti-money laundering and other legal obligations and our internal risk and fraud policies, We may ask to you for further information and identification. The owner of the order must be the same person who is purchasing the currency and must match the identification document(s) that you submit to us.
Records for AML will be kept for a minimum of 5 years up to 10 years based on AML regulations.
Privacy
Information we may use that we have collected from you
Information that you provide by filling in forms on our website www.ace-fx.com or in store. This includes information provided at the time of registering, subscribing to any of our services, posting material or requesting further services.
Details of transactions you carry out through our Site and of the fulfilment of your orders.
Information about your visits to our Site.
How we may use information held about you
To ensure that content from our Site is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
To carry out our obligations arising from any contracts entered into between you and us;
To allow you to participate in interactive features of our service, when you choose to do so;
To notify you about changes to our service.
To provide you with information about goods and services which may be of interest to you (opt in and out).
ID Verification
We require proof of identification for every transaction. The amount of identification required
will be at the discretion of ACE-FX, based on necessary compliance regulations.
Acceptable proof of identity includes full passport with signature, current UK photo card
driving license, current EU members state ID card with photo, or building industry subcontractors registration card issued by Inland Revenue.
Acceptable proof of address includes a recent utility bill (gas, water, electricity or landline)
dated within the last 3 months of the date of the voucher, a recent bank/building society account
statement dated within the last 3 months of the date of the voucher, benefit agency benefit
book, current Inland Revenue tax code notification, or Council Tax bill dated within the last 3
months of the date of the voucher.
For security ACE-Fx:
May verify your address with our Electoral Roll system using 3rd party databases.
May validate name, address and other personal information supplied by you during the order or registration process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.
You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
All privacy data can be requested to be deleted. Please go to the privacy policy for more information.
Delivery Policy
There is a minimum £350 and maximum £2,500 order value for home delivery orders.
Customers must refuse to accept any damaged packages delivered by Royal Mail. ACE-FX will not accept any responsibility for damaged packages.
Royal mail undertakes to deliver packages by 1.00pm the next working day. Please note that in some circumstances the delivery will be made after 1.00PM and in the case of outer districts, for example Scotland and Northern Ireland, this may take up to 2 working days.
Please note that this service may be affected as a result of external influences out of control of our delivery company Royal Mail to complete its service.
The customer who placed the order, or a person in his or her trust, MUST be available at the delivery address to receive and sign for the currencies. If you are not at home ( the delivery address), you will be requested to collect the package at your local sorting office. ID will be required upon collection at the sorting office. ACE-FX will not accept any liability for fraudulent acts committed by any third party signatories.
Once Royal Mail has obtained the signature and delivered the currencies at the assigned postal address, the transaction between the ACE-FX and the customer is deemed complete.
Please note all deliveries include insurance against loss / theft in transit.
Limitation on ACE-FX Liability
ACE-FX shall make every effort to process orders placed via this Service without any delay. However, by agreeing with our terms and conditions, it is understood that delays can sometimes occur due to technical problems or matters out of ACE-FX control.
ACE-FX excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that ACE-FX caused the Customer to suffer loss.
When determining if ACE-FX has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by ACE-FX as the actions of third parties. ACE-FX will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.
ACE-FX reserves the right at all times to refuse to process any Currency orders at any stage.
It is understood, that you have read, understood and accepted our Terms and Conditions prior to placing your order and will not hold ACE-FX responsible for delayed or non delivery of your currencies caused by factors beyond the control of ACE-FX. This does not affect your statutory rights
Governing Law
You agree that the laws of the United Kingdom without regard to principles of conflict of laws, will govern these Terms and Conditions and any claim or Dispute that has arisen or may arise between you and ACE-FX Limited.