Contact us

We're happy to help you, to ensure you speak to the right person, please choose the relevant branch or department below.

Prepaid Card Department

Are you trying to contact our Prepaid Card Department?

Please select the card you are enquiring about below to see the relevant contact details.

Select the card you are enquiring about

ACE-FX Prepaid MasterCard
ACE-FX Prepaid
MasterCard
FirstPremier Prepaid MasterCard
FirstPremier
Prepaid MasterCard

If you have an ACE-FX Prepaid Currency MasterCard, please use the following contact details

Customer Service and Lost or Stolen Cards

For any enquiries, please use our contact form

Tel: 01753 778 778

Available: 24 hours a day. 7 days a week.
You will be charged at your standard network rate. Calls from mobiles may be higher.


Forgot Your Pin

Tel: 01244 770 517

Calling from abroad? Dial: 00 44 124 477 9900

Available: 24 hours a day, 7 days a week
Calls cost 10p per minute plus network rates when calling from a mobile.

If you have a FirstPremier Prepaid Currency MasterCard, please use the following contact details


Customer Service

For any enquiries, please use our contact form

Tel: 01753 778 647

Available: Mon to Fri - 9:00am to 6:00pm
You will be charged at your standard network rate. Calls from mobiles may be higher.


Lost and Stolen

Tel: 01159 577 420

Available: 24 hours a day, 7 days a week
You will be charged at your standard network rate. Calls from mobiles may be higher.


Forgot Your Pin

Tel: 0871 990 0517

Calling from abroad? Dial: 00 44 124 477 9900

Available 24 hours a day, 7 days a week
Calls cost 10p per minute plus network rates when calling from a mobile.