Contact us

We're happy to help you, to ensure you speak to the right person, please choose the relevant branch or department below.

Customer Services

If you are experiencing problems with any of our services, we want to hear about it.

Please complete the form below to ensure we get your message to the correct department.

Refunds

ACE-FX cannot refund any funds remaining on a prepaid card.

You may withdraw the money from any ATM machine which accepts Mastercard.

Any remaining balance can be spent in shops, restaurants etc.

Change Address

Please email a scanned colour copy of a recent utility Bill or bank statement to - prepaidcards@ace-fx.com